Customer Service (Caldicot)

Date and Time

July 31, 2025

9:30 am-1:30 pm

Location

Caldicot Community Hub, Woodstock Way, Caldicot, NP26 5DB

Details

This course will provide you with the information and techniques for customer service in a variety of roles.

The Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.

Course topics include:

• The principles of customer service
• How needs and expectations are formed
• Interpersonal skills
• Appropriate behaviour
• Responding to problems and complaint

If you are looking to increase your knowledge surrounding the principles of customer service then this could be the course for you.

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